Question 1

What vehicles are compatible?

Accepted Answer

Our tents fit most vehicles with roof rails or crossbars. If you're unsure, drop us a message.

Question 2

Do I need to install the tent myself?

Accepted Answer

No — we take care of installation and removal for you.

Question 3

Can I take the tent anywhere?

Accepted Answer

Yes! Anywhere your vehicle can safely go, the tent can too.

Question 4

What if I need to cancel my booking?

Accepted Answer

We offer flexible cancellations. Contact us as soon as possible to discuss options.

Question 5

Do I need special equipment on my car?

Accepted Answer

You'll need roof bars capable of supporting the tent and occupants. If unsure, we can help you check compatibility.

Question 6

How many people can sleep in the tent?

Accepted Answer

The TentBox Lite XL sleeps up to 4 adults — perfect for families or small groups.

Question 7

Can I rent a rooftop tent for festivals?

Accepted Answer

Absolutely. Just make sure your vehicle is allowed in the camping area.

Question 8

I've never used a rooftop tent before — is that a problem?

Accepted Answer

Not at all. We'll walk you through setup and pack-down when we fit the tent.

Question 9

How do I book?

Accepted Answer

Book via our website. A 25% deposit may be required to secure your dates.

Question 10

What payment methods do you accept?

Accepted Answer

Cash and bank transfer.

Question 11

Is there a security deposit?

Accepted Answer

Yes — a refundable security deposit, returned once the tent comes back in good condition.

Question 12

Can I extend my rental?

Accepted Answer

If the tent is available, yes — give us as much notice as possible.

Question 13

Do I collect the tent myself?

Accepted Answer

No — every booking includes our Mobile Fitting & Collection Service. We come to you. Your TentBox is delivered and professionally fitted at your home by our two-person team before your trip. Once you're back, we'll return to remove and collect it — no lifting, transporting or installation required.

Question 14

How much is Mobile Fitting & Collection?

Accepted Answer

It's calculated automatically from your postcode by driving distance from our Birmingham base: £69 up to 5 miles, £79 up to 10 miles, £99 up to 20 miles and £119 up to 30 miles. Over 30 miles you're outside our standard mobile service area — contact us and we'll see if we can accommodate your booking.

Question 15

How long does fitting take?

Accepted Answer

Under an hour. We make sure everything is secure and show you how to use it.

Question 16

Do I need to clean the tent before returning it?

Accepted Answer

Please return it in a reasonably clean condition. Excessive cleaning may incur a small fee.

Question 17

Can I drive with the tent on my car?

Accepted Answer

Yes. Fold it down, put the cover on, and be mindful of height restrictions and speed limits.

Question 18

Is a mattress included?

Accepted Answer

Yes — each tent comes with a self-inflating mattress.

Question 19

Can I cook inside the tent?

Accepted Answer

No — for safety, use a camping stove outside in a safe, well-ventilated area.

Question 20

What if I damage the tent?

Accepted Answer

Minor wear is expected. Significant damage may be deducted from the security deposit.

Questions, answered.